Hot Use Case:
Mobile App Integration
Merit Service Solutions
Merit Service Solutions needed a mobile app to help direct snow removal providers to the parking lots that needed clearing. Clients like Walmart, Target and other major retailers needed fast deployment and "proof of delivery."
Merit Service Solutions used Magic xpi and Magic xpa to deploy a fully integrated mobile app. “We manage approximately 2000 customer sites and wanted a way to take advantage of today’s digital and mobile capabilities to streamline processes, and provide the best experience to our customers and our service providers. I am happy to report that Magic’s unique solution, combining both mobile and back-end integration under one technology stack, not only provided all the capabilities we demanded, it has also passed the test of an epic blizzard, enabling us to provide our customers with the timely services they expect, even under the most demanding circumstances.”
The app created included ability to find the lot to be serviced, log time, and record snow levels before and after service. This approach removed the guesswork in customer invoices and virtually eliminated disputed invoices.